Privacy Policy

Last updated: January 20, 2026

Dala Rose manages this store and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). Dala Rose uses Shopify, which enables us to provide the Services.

This privacy policy describes how we collect, use, and disclose your personal data when you visit or use our services, make a purchase or other transaction through our services, or otherwise communicate with us.

In the event of a conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Read this privacy policy carefully. By using or accessing the services, you acknowledge that you have read this privacy policy and understand how your data is collected, used, and disclosed herein.

Personal data that we collect or process

When we use the term 'personal data', we mean data that identifies you or that can reasonably be linked to another person.

Personal data does not include information that has been collected anonymously or information that has been anonymized in such a way that it cannot be linked to you or another person.

Depending on how you use the Services, where you live, and in accordance with applicable law, we may collect or process the following categories of personal data, including conclusions drawn from that data:

Contact details, including name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit card, debit card and account numbers, payment card details, account details, transaction details, payment method, payment confirmations and other payment details.
Account details, including username, password, security questions, preferences, and settings.
Transaction data, including products you have viewed, added to your shopping cart, added to your wishlist, purchased, returned, exchanged, or canceled, and your previous transaction history.
Communication with us, including information in messages you send us, for example when you contact customer service.
Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
Information regarding your use of the Services, including information about how you interact with the Services, such as when and how you use them or navigate their content.

Sources of personal data

We may collect personal data from the following sources:

Directly from you, for example when you create an account, visit or use the Services, contact us or otherwise provide your personal data to us;
Automatically via the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, for example when we use their services to manage certain technologies and when they collect or process personal data on our behalf;
From our partners or other third parties.

How we use your personal data

Depending on how you use our services or which services you use, we may use your personal data for the following purposes:

Providing, customizing, and improving the Services. We use your personal data to provide the Services, including fulfilling our agreement with you, processing payments, handling orders, remembering your preferences and products you are interested in, sending notifications about your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, processing returns and exchanges, enabling the posting of reviews, and creating a personalized shopping experience, for example by recommending products related to your purchases. This may also involve using your personal data to better customize and improve the Services.
Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or post, and displaying online advertisements about products or services available through the Services or on other websites, including based on products you have previously purchased, added to your shopping cart, or other activities on the Services.
Security and fraud prevention. We use your personal data to authenticate your account, ensure secure payment and purchasing processes, detect, investigate, and address potential fraud, illegal, dangerous, or malicious activities, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the security of your login credentials. We strongly advise you not to share your username, password, or other access information with third parties.
Contact with you. We use your personal data to provide customer service, answer your questions, deliver effective services, and maintain our business relationship with you.
Legal purposes. We use your personal data to comply with applicable laws or to respond to legal requests, including requests from law enforcement agencies or government authorities, to conduct investigations, to participate in civil proceedings, potential or actual litigation, and to enforce or investigate potential violations of our terms or policies.

Shopify Report

The services are hosted by Shopify, which collects and processes personal information about your access to and use of the services to provide and improve the services. Information that you provide through the services is transferred to and shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the services.

Additionally, to protect, develop, and improve our business, we use certain advanced Shopify features that utilize data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, other merchants, and Shopify.

In such cases, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes.

For more information about how Shopify uses your personal data and what rights you may have, you can consult Shopify's Privacy Policy for Customers. Depending on where you live, you may be able to exercise certain rights regarding your personal data via the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a website that is not affiliated with or operated by us, you should consult the privacy, security, and other terms and conditions of that website.

We do not guarantee the privacy or security of such sites and are not responsible for them, including the accuracy, completeness, or reliability of the information on those sites.

Information that you provide in public or semi-public spaces, including information shared on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or third parties.

The inclusion of such links on the Services does not in itself imply endorsement of the content on those platforms or of their owners or operators, unless expressly stated otherwise on the Services.

Data about children

The services are not intended for use by children and we do not knowingly collect personal data from children who have not yet reached the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal data, you can contact us via the contact details below to request the deletion of this data.

As of the effective date of this privacy policy, we have no factual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal data of persons under the age of 16.

Security and storage of your data

Please note that no security measure is completely perfect or fully immune to breaches, so we cannot guarantee "complete security".

Furthermore, the information you send us may not be fully secured during transmission. We advise you not to use unsecured channels to send confidential or sensitive information to us.

The period during which we retain your personal data depends on various factors, such as the need to manage your account, provide you with the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal data.

Please note, however, that these rights are not absolute, may only apply in certain situations, and that in some cases, where permitted by law, we may refuse to comply with your request.

Right of access/right to information. You may have the right to access the personal data we hold about you.
The right to erasure. You may have the right to request that the personal data we hold about you be deleted.
The right to rectification. You may have the right to request correction of inaccurate personal data that we hold about you.
The right to data portability. Under certain circumstances and subject to some exceptions, you may have the right to receive a copy of your personal data and to request that it be transferred to a third party.
Manage your communication preferences. We may send you promotional emails. You can unsubscribe from this at any time via the unsubscribe link in our emails. Even if you unsubscribe, we may still send you non-commercial emails, such as information about your account or placed orders.

If you reside in the United Kingdom or the European Economic Area (EEA) , subject to any exceptions and limitations under local law, you may also benefit from the following rights in addition to the rights mentioned above:

The right to object to processing and to restrict processing. You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
Withdrawal of consent. If we process your personal data based on your consent, you have the right to withdraw that consent. The withdrawal of consent does not affect the lawfulness of the data processing that took place prior to the withdrawal.

You can exercise these rights by using the relevant options within the Services or by contacting us via the contact details below.

For more information about how Shopify uses your personal data and what rights you have, including your rights regarding data processed by Shopify, you can visit: https://privacy.shopify.com/en .

We will not discriminate against you for exercising any of these rights. In accordance with applicable law, we may request proof of identity before processing your request.

Under applicable law, you may appoint an authorized representative to submit requests and exercise your rights on your behalf. Before we accept such a request, we may require proof of authority to act on your behalf from the representative, and we may also ask you to verify your identity directly.

We will respond to your request within the legally prescribed timeframe.

Complaints

Do you have any complaints about the way we process your personal data? Please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us via the contact details below, or to lodge a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we use recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the competent authority in the United Kingdom, unless the transfer takes place to a country recognized as providing an adequate level of data protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our working methods or for other operational, legal, or regulatory reasons.

We will post the updated privacy policy on this website, change the "Last updated" date, and where necessary provide an appropriate notice in accordance with applicable law.