Return and refund policy

We have a 30-day return policy. This means that you have 30 days from the receipt of your order to request a return.

To accept a return, the item must be in the same condition as when it was received: unused, unworn, with the tags attached, and in the original packaging. You must also provide a receipt or other proof of purchase.

To start the return procedure, you can contact us via: info@dalarose.com.

If your return is approved, we will send you a return label and instructions on how and where to return the item. Items returned without a return notification will not be accepted.

If you have questions about returns, you can contact us via info@dalarose.com.

Damage and problems

Please check your order upon receipt. If the product is defective or damaged, or if you have received the wrong item, please contact us immediately so that we can assess the situation and find a suitable solution.

Exceptions/Non-returnable items

Certain product categories cannot be returned, such as perishable goods (e.g. food, flowers, or plants), made-to-order products (e.g. special orders or personalized products), and personal care products (e.g. cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases.

Do you have questions or comments about a specific product? Please contact us.

Unfortunately, we do not accept returns of discounted items or gift cards.

Stock market

The fastest way to receive the correct product is by returning your purchase. As soon as your return is approved, you can place a new order for the selected product.

14-day right of withdrawal in the European Union

Notwithstanding the foregoing, if the order is delivered within the European Union, you have the right to terminate the agreement or return the order within 14 days of receipt of the order – without giving reasons.

The product must be in the same condition as it was received – unused, unworn, with tags and in the original packaging. A receipt or other proof of purchase must also be enclosed.

Refunds

As soon as we have received and checked your returned product, we will let you know if your refund has been approved. Please View the Terms of Use.

If your return is approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take longer for your bank or credit card company to process the refund.

If more than 15 working days have passed since your return was approved, please contact us at info@dalarose.com.